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Should you need to return any product to us you should contact us to arrange a collection. We usually collect within four working days of the collection being requested ( please see our full terms & conditions ). If you need to be refunded we will ensure that this happens when the collection is back into our warehouse . If you have any queries about a refund please contact us. If you suspect that it may be affected by a quality issue please contact us. One of our friendly advisers will be more than happy to discuss the problem and resolve the matter to your full satisfaction.