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When you choose your delivery address, we ask you to specify a safe place that the wines can be left, even if no-one is at home. You can add notes about your order in the ADDITIONAL INFORMATION box on the checkout page; places like garden sheds, unlocked garages, greenhouses and lean-tos for example. Alternatively you could request that your wines are left with a neighbour. Your safe place should be easily accessible, sheltered from the elements and concealed from public view.
If you have no safe place for the consignment to be left, this can mean that the delivery will take longer – especially if there is a good chance that no-one will be at home when our carrier tries to deliver (our standard delivery is Monday to Friday 8am to 6pm, with Saturday delivery available if you choose a delivery date, optional extra cost). Our carriers will leave a card if they do not find anyone at home. You will be able to call the number on the card and our carriers will tell you when they will try again. You will be able to collect the case from the carrier’s depot, provided you take proof of address documentation with you.