Comments Off on Click & Collect
The Click & Collect (local pickup) Service is only available from our shop located in Pangbourne, Berkshire RG8 7AB.
If you chose to collect your order from our store, the date for collection will be sent by email after you have placed your order (it normally takes between 2-3 working days, upto 5 days after your order has been placed)
Please note that you will be unable to collect your order earlier than the agreed date.
Please bring your order number and the credit card you used to pay for your order (we will not be able give you your order unless you produce an appropriate form of I.D.)
Whilst we make every effort to have your order ready for collection at the agreed date, please note we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Comments Off on What happens if my parcel is damaged when it arrives?
We send thousands of parcels every year and only a handful have any problems. However, if your parcel is visibly wet or damaged, or shows signs of having been tampered with, you should refuse to sign for it and have it returned to us. You should contact us immediately if this happens.
Comments Off on Can I send my order to a different address?
Yes – just enter the name and address of the person you want us to deliver to in the ‘Shipping Address’ section when you are placing your order.
Comments Off on What is your returns policy?
Should you need to return any product to us you should contact us to arrange a collection. We usually collect within four working days of the collection being requested ( please see our full terms & conditions ). If you need to be refunded we will ensure that this happens when the collection is back into our warehouse . If you have any queries about a refund please contact us. If you suspect that it may be affected by a quality issue please contact us. One of our friendly advisers will be more than happy to discuss the problem and resolve the matter to your full satisfaction.
Comments Off on Where will you leave my order?
When you choose your delivery address, we ask you to specify a safe place that the wines can be left, even if no-one is at home. You can add notes about your order in the ADDITIONAL INFORMATION box on the checkout page; places like garden sheds, unlocked garages, greenhouses and lean-tos for example. Alternatively you could request that your wines are left with a neighbour. Your safe place should be easily accessible, sheltered from the elements and concealed from public view.
If you have no safe place for the consignment to be left, this can mean that the delivery will take longer – especially if there is a good chance that no-one will be at home when our carrier tries to deliver (our standard delivery is Monday to Friday 8am to 6pm, with Saturday delivery available if you choose a delivery date, optional extra cost). Our carriers will leave a card if they do not find anyone at home. You will be able to call the number on the card and our carriers will tell you when they will try again. You will be able to collect the case from the carrier’s depot, provided you take proof of address documentation with you.
Comments Off on Where do you deliver to?
We will deliver your order within five to ten working days, in some circumstances we can do next day ( please call our customer services department for further clarification ), although delivery to the Scottish Highlands, some other areas of Scotland, Northern Ireland and offshore islands can take an extra few days.
You can arrange to have your wine delivered to any UK address (excluding the Channel Islands, Isle of Scilly, Isle of Man and Isle of Wight). Unfortunately we are not able to deliver to PO Boxes or to BFPO addresses.
(Please allow a few extra days for delivery to addresses with post codes AB, BT, HS, IM, IV1-23, IV25-27, IV30-32, IV36, IV40-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-PA78, PH19-26, PH30-44, PH49-50, TR21-25, ZE.)
It should also be noted that Bank Holidays can add a day or two to delivery times. We will send you an e-mail when your order has been despatched and you can check its progress online.
Comments Off on How much is delivery to Northern Ireland?
Delivery is charged at £34.99 for a case of 6 bottles only, additional charges apply for greater quantities. Please be aware this service is between 2-3 days for delivery. Please Live Chat one of our representatives if you are unsure how to proceed.
Comments Off on How much does Standard Delivery cost?
Our delivery charge is £8.99 per consignment for single bottles and £8.99 for a case of six bottles up to 12 bottles, every additional 12 bottles incurs an additional £7.00 charge.