While we aim to hold all items featured on our website in stock there are occasions when, due to high demand we run out of certain items. Should this occur while processing your order we will contact you either by telephone or email to advise you of the situation. We will give you the opportunity to select an alternative item, cancel the item from your order or to wait for the product to come back into stock (we hold your order for a maximum of 17 days, before we cancel it, if the said item is not back in stock by then), the choice is yours.

No – Unfortunately we can’t. Our main priority is that your bottles arrive unbroken and in perfect condition, so we have to pack all our orders very carefully with that in mind. Unfortunately, this makes gift-wrapping impossible.

Exceptions are made, depending on the shape and size of the bottle, and we can gift-wrap individual bottles, such as champagne or spirits. Please phone one of our representatives before you place your order for clarification.

To redeem a discount code just click on Have a coupon? type it into the box below and press apply coupon then fill out your details below and proceed to checkout. It’s as simple as that!

Yes – Just place your order as normal, click on the ‘x’ in the top corner of your browser on the card details page and call us with your card details.

Yes – We take your privacy very seriously and will only use any information you supply to us lawfully and for the purposes of your transaction with us, in accordance with The Data Protection Act 1998. Your details will never be sold or supplied by us to any other companies.

Yes – A personalised gift message service is available on all orders, you can add a message (max characters 150). Just type the message you want to send into the ‘Gift Message’ box at the time when placing your order (details page).

We despatch gifts on behalf of our customers all the time and can add a gift message to accompany your order. Simply proceed to checkout from your shopping basket and you will be able to add an address for this order. You can be assured that we will only send out the gift message and a delivery note with the order.

Our online secure system is certified and you can enter your card details in complete confidence. Every page that contains any of your details will display the yellow padlock in the bottom right hand corner of your browser and the web address will begin https://. If you right click with your mouse button on any of the secure pages and select ‘properties’ you will be able to view our security certificate. We work with the major banks to ensure your card details are as secure as possible. As such, you may be prompted, when purchasing on our site, to provide some additional authentication that your bank will ask for. This appears after the payment page and depending on the card type.

If you have already shopped online with us, simply sign in using your e-mail address and the password you chose. If you have forgotten your password you can click on ‘forgotten your password?’ and we will e-mail a new one to you (you can change this at any time in Your Account). Should you no longer have access to the e-mail address that is registered on Your Account or have any problems signing in please use our LiveChat service or Email us using our Contact Us Page.

Online: You can contact us with any query using our online form.

By LiveChat

Order Line: Use LiveChat or leave us an offline message

LineChat Open

Weekdays: 11.00am – 5:00pm
Saturday: 11:00am – 5:00pm
Sunday: CLOSED
Bank Holidays: CLOSED

By post:

Simply Wines Direct Customer Services
4 High Street
Pangbourne
Reading
Berkshire
RG8 7AD

Simply click on “Your Account” at the top of the screen, main horizontal navigation menu. You will be prompted to log in using your e-mail address (or Customer Number) and the password you chose when you set up your online account.

Once we know who you are, we can tailor your view of our homepage to tell you about some offers we personally recommend for you. We can also then present you with your Order history details, wines you may have reviewed and Your Account information.